Thing 15: Views on 2.0

I read Into a new world of librarianship and To a temporary place in time... both had really interesting things to say about the how web 2.0 affects library 2.0.

I think what it comes down to is that we are humans, in a world that requires service. If you cannot provide the service in a way that the public demands, they will go elsewhere. If you provide services that the public needs, but cannot connect with the public- what good are your services?

Although 2.0 is tech heavy- I think it really goes beyond technology and straight in customer service. If someone comes to the ref desk, and asks a basic tech question that cannot be answered, what is the likelihood that they will return?

2.0 ideology has an ingrained sense of being fluid, flexible, and aware.